Food, service, and location; these three elements weigh in heavily when it comes to the dining experience of guests and the niche of a restaurant. However, if a manager would like to maintain the quality of service and food they must hire and retain the right kind of employees. The focus of this short article will be how to retain the right employees, with special attention to employee journey and uniqueness as a motivation for them to stay.
There are five core elements to employee management. Let us take a look at these in detail.
These five elements are quite well known but instrumental. If some of them are not met employees can feel as if their work is meaningless or they themselves are not appreciated. This will result in an inability to retain good employees and in turn put the business in possible jeopardy.
These five elements are a vital part of a bigger circle, the employee journey. The employee journey consists of the steps an employee goes through while interacting with the company. Let us take a look at these steps and how having unique qualities as a restaurant can attract employees that are needed and further improve the service provided to guests.
Uniqueness will not only attract a lot of guests, but it will also attract the right employees that sustain the company culture which in turn further fosters the niche qualities that make a restaurant unique. Throughout the employee journey, the differentiating qualities should be communicated and applied for this positive endless cycle to repeat itself.
Auteur: Pelle Tamas