All Social Media and Reviews in one Powerful Platform: We help growth-focused hospitality brands deliver amazing customer experiences. AreTheyHappy combines social media and reviews for complete oversight. The inbox captures organic/paid post comments, direct/private messages, Instagram stories, geo-tagged messages, mentions, Google questions and reviews from TripAdvisor, Yelp, Zomato, Foursquare and many more.
Hundreds of messages to manage daily? Organize your data with inbox filters, one-click translations, and team assignments. At a glance, know what’s urgent, prioritize negative reviews and discover your influencers. Spending less time keeping up with manual tasks means more time giving your customers what they want: transparent, authentic and personalized experiences. Delight customers with your solutions-focus, empathy and quirky personality! Don’t forget to make use of saved replies for consistent tone of voice.